FAQ

Can I modify or cancel the order I just placed?

After an order is placed, we are unable to modify your order. We highly suggest cancelling your order and placing a new order with the correct information. If you need to cancel your order, please contact us at customerservice@legavenue.com as soon as possible. Your orders are automatically processed and sent to our fulfilment floor. Orders will be shipped out to the details provided. If an order is shipped before we can help you cancel, we recommend you to return your package once received.

Why was my order cancelled?

We apologize for this! Due to many different reasons, items in your order may have been oversold or your transaction was not successful. Feel free to contact customerservice@legavenue.com for more information on item availability, order status, and refunds.

My discount is not showing on my order?

If the discount code is not showing on your order, please send screenshots of your order total with relevant date and timestamps to customerservice@legavenue.com for assistance in making sure you get your Leg Avenue products at the best price. Approved discount requests will be processed through our customer service team.

What types of payments do you accept?

We accept most major credit cards: Visa | Mastercard | AMEX | Discover | JCB | Diners Club| Elo.

We now offer accelerated checkout methods such as: ApplePay, ShopPay, and GooglePay.

*We do not accept personal checks.

*We do not accept money orders or direct bank transfers.

What is an RA#?

An RA# is your Return Authorization for your order. This number allows us to track your return and make sure everything gets returned and refunded to you in a timely manner! Your RA# will be issued by our customer service team. Please include this number when inquiring about your in-progress return.

I received a damaged or faulty item, what do I do now?

Should you receive damaged, defective, or the wrong item(s), please contact our customer service team to initiate a return. You will have 30 days to return your merchandise from the shipped date to our Online Returns address. Please include pictures of the defective item(s) with your request. We will provide a shipping label through e-mail along with a RA# once we confirm that the item(s) received are damaged, defective, or wrong.

I received the incorrect item, what do I do now?

Our bad! If you received the wrong item, please email customerservice@legavenue.com with details and we will issue a return label as well as a replacement with the correct item.

When will I see my refund?

Please allow 2-3 business days for your return to be processed once it reaches our facilities. Once you are notified of your return from us, please wait 5-7 business days for your bank to process the return and show up in your account.

All Halloween sales are final.

No returns or exchanges of orders placed from 10/15/21 to 10/31/21 including Costumes and Costume Accessories will be authorized or accepted.

Where is my order?

After you place your order, you should have received an order confirmation and shipping confirmation email from us! If you have not yet received this information, your order is still processing. Your tracking number will be provided through your shipping confirmation email. Further tracking information will be available through the shipping carrier’s website.

Package shows delivered, but I don’t have it?

We try to get your products to you ASAP! For any receiving issues we recommend waiting an extra 24-48 hours for the carrier to deliver your package. Past that window, please open a case through the shipping company.

If you have any issues or further questions regarding your package, please contact our customer service team with your order number and relevant tracking information. We can aid in contacting the shipping carrier on your behalf.

Once a package leaves our facilities, legavenue.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

What if my package is lost?

If your package gets lost in transit, please send us an email at customerservice@legavenue.com or give us a call during business hours. We will help you file a claim with the shipping carrier and do what we can to take care of it right away.

Once a package is turned over to the shipping carrier and leaves our facilities, we cannot be held responsible for lost or stolen packages.

Do you ship internationally?

Unfortunately, we do not ship outside of the USA and US Territories. However, if you live in Canada, Europe, or Australia please place your order through our official retailer's websites. Item availability will be determined through our official retailers. Please contact the respective customer service team to inquire about a specific item.

If you live outside of these areas, please check our International Resellers list to find a distributor near you.

When will something come back in stock?

The best way to find out is to email customer service or follow us on our social media accounts for announcements for back in stock items.

You can also sign up for a back in stock email notification on the product page. This way, you will receive an email when the item becomes available again.

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