FAQ

Can I modify or cancel the order I just placed?

We work quickly to get your items to you as soon as possible, so regrettably we are unable to make any changes to your order after it has been placed. This can include but is not limited to:

❤ Billing and shipping address changes

❤ Order cancellation

❤ Change or removal of items

❤ Adding a discount code

❤ Shipping method change

Why was my order or item cancelled?

Due to a variety of reasons, items in your order may have been oversold or your transaction was unsuccessful. Contact
customerservice@legavenue.com for more information on item availability and order status.

What types of payments do you accept?

We accept most major credit cards: Visa | MasterCard | AMEX | Discover. We now offer accelerated checkout methods such as: ApplePay, ShopPay, and GooglePay.

Do you have a physical location I can purchase from?

Unfortunately at this time we are strictly an online retailer. But sign up for our newsletter and follow us on social media to stay up to date on all things Leg Avenue.

What is your return policy?

Eligible merchandise can be returned to Leg Avenue for store credit or refund within 30 days of purchase. Returns must be in original condition in which they were received (unwashed, unworn, and with the original tags & packaging). Final sale items are not eligible for return, refund, or exchange. Final sale items include, but are not limited to: Lingerie, Hosiery,
Face Masks, and Clearance Items. There is a separate Halloween costume and costume accessory return policy. Refer to the full return policy above for more details and exceptions.

Can I exchange an item?

Leg Avenue does not currently offer exchanges. If you need a different size, we recommend you place a separate order and request a return authorization.

I bought my Leg Avenue item somewhere else, can I return it to Legavenue.com?

We can only authorize returns of items purchased on Legavenue.com. We are not affiliated with other retail channels that may carry Leg Avenue products. Returns will need to be made through the original purchasing platform.

I received a damaged item or incorrect item, what do I do?

Should you receive a damaged or defective item, or you received the wrong item, please contact our team at customerservice@legavenue.com within 7 days of delivery to receive your Return Authorization, shipping label, and have your replacement items sent out to you.

How do I start a return?

To obtain a return authorization, send an email to customerservice@legavenue.com within 30 days of your purchase and provide the details of your return. Once you receive your return authorization # and have filled out the form supplied by our team, you can send your item back. A return shipping label will be supplied to you and the return shipping cost will be deducted from your return.

You will receive an email once your return has been processed. Please allow 7-14 days to receive and process your return. Bank processing times may vary.

When will I see my refund?

You will receive an email once your return has been processed. Please allow 7-14 days to receive and process your return. Bank processing times may vary.

Where is my order?

Once your order is shipped, you will receive a shipping confirmation email from us with a tracking number. If you have not yet received this email, your order is still processing. Further tracking information will be available through the shipping carrier’s website.

Package shows delivered, but I don’t have it?

❤ Check with your neighbors. Often a delivery driver will leave the package with a neighbor to make sure it’s not left out in the open.

❤ Occasionally the carrier will note the package as delivered but the item is still on their truck and it hasn’t actually been dropped off yet. Give it at least 24hrs after the package says delivered for the driver to actually drop it off.

❤ Leg Avenue is not responsible for packages lost or stolen in transit.

Do you ship internationally?

We do not ship outside of the US and US territories. If you live in Europe or Canada, you can purchase from our official Leg Avenue partners in those countries:

❤ www.legavenue.eu

❤ www.legavenue.ca

How can I find when something will be back in stock?

Don’t miss out! You can sign up to receive an email letting you know when the item is back in stock. Check the item page and click on the link to be notified. Or follow us on social media for announcements on back in stock items.

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