FAQ

Can I modify or cancel the order I just placed?

After an order is placed, customers have 1 hourto contact us at customerservice@legavenue.com with order modifications or cancellations. After this timeframe, your order will have already been processed and will be shipped out to the details provided.

Why is my order cancelled?

We apologize for this! Due to many different reasons, . Feel free to contact customerservice@legavenue.com for more information on item availability and refunds.

My discount is not showing on my order?

If the discount code is not showing on your order, please send screenshots of your order total with relevant timestamps to customerservice@legavenue.com for assistance in making sure you get your Leg Avenue products at the best deals. Approved discount requests will be processed through our customer service team.

What types of payments do you accept?

We accept most major credit cards: Visa | Mastercard | AMEX | Discover.

*We do not accept personal checks.

*We do not accept money orders or direct bank transfers.

What is an RA#?

This is fancy business jargon for your return. This number allows us to track your return and make sure everything gets returned to you in a timely manner! Please include this number when contacting us so we know which order you’re talking about.

I received a damaged or faulty item, what do I do now?

Oh no! We’re so sorry about this. If your item is clearly a manufacturing or factory defect, we’ll gladly replace it for you. Please email customerservice@legavenue.com with pictures and details about the defect and we’ll try to get a new one out to you!

I received the incorrect item, what do I do now?

Our bad! If you received the wrong item, please email customerservice@legavenue.com with details and we will issue a return label as well as a replacement with the correct item.

When will I see my refund?

Once you are notified of your return from us, please wait 5-7 business days for the banks to process the return and show up in your account.

Where is my order?

After you place your order, you should have received an order confirmation/shipping confirmation email from us! If you have not yet received this information, your order is still processing. Your tracking information will be provided and further tracking information will be available through the shipping carrier’s website.

Package shows delivered, but I don’t have it?

We try to get your goodies to you ASAP! For any receiving issues we recommend waiting an extra 24-48 hours for the carrier to deliver your package. Past that window, please open a case through the shipping company.

Changed mind or doesn’t fit can I return item? It’s unopened and tags are attached?

Please refer to the returns page that will show you steps to take to return the item to us.

What if my package is lost?

If you package gets lost in transit, please send us an email at customerservice@legavenue.com or give us a call during business hours. We will help you file a claim with the shipping company and do what we can to take care of it right away.

*Please note: once a package is turned over to the shipping carrier and leaves our facilities, we cannot be held responsible for lost or stolen packages.

Do you ship internationally?

Unfortunately, we do not ship outside of the USA and US Territories. However if you live in Canada, Europe, or Australia please see through our official resellers. If you live outside of these areas, please check our International Resellers list to find a distributor near you.

When will something come back in stock?

The best way to find out is to email customer service or follow us on our social media accounts for announcements for back in stock items.

You can also sign up for a back in stock email notification on the product page. This way, you will receive an email when the item becomes available again.

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